CANCELLATION POLICY AT BEYOND MOVE
CANCELLATION – We have a 24-hour cancellation policy for all private and duet sessions. If you do not cancel before the cancellation window, you will be charged for your session.
We have a 12-hour cancellation policy for all group classes. If plans change, please cancel within 12 hours to keep your credit. Emergencies happen; just send us a message.
If you have 3 late cancellations in 30 days, you will be charged £5 late cancellation fee and if you are a no-show for the class/session; you will be charged a £17 no-show fee.
Emergency absences will be considered on an individual basis only in cases where you have late canceled online, no exceptions for No-Shows will be granted at Beyond Move. You may request not to be charged for the late canceled session in writing within 1 day (best if done before the session) if you feel such action is warranted at hello@beyondmove.com. Beyond Move Team will make the decision to honor your request on a case-by-case basis and will respond back to you in writing within 7 days.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, illness, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing class and no discount or charges will apply.
The cancellation policy gives us time to inform our waitlist clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone. Beyond Move policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our cancellation and rescheduling policy criteria!
By booking a class with Beyond Move, either through online booking, card payment, or BACS, you agree to the terms and conditions as set out below. We want you to enjoy and benefit from your Pilates and Movement classes, so in order to keep it fair for all clients and teachers, we have a strict booking and cancellation policy in place. If you cancel outside of the cancellation window afforded to you, please respect that we are within our rights to apply the policy as stated below and make no exceptions. If anything is unclear, or you have questions regarding our Cancellation Policy, please contact us at hello@beyondmove.com. If we cancel, we can guarantee we will re-credit the pass or, where applicable, refund the cost of the class.
By booking classes with us, you will receive
Expert, experienced teaching from fully qualified Pilates and Conductive Movement teachers, Yoga and Barre teachers.
Small class sizes and choice of class with the benefit of our rescheduling system.
Opening Hours
A weekly schedule with classes every day of the week.
Our opening hours are:
8am-9pm Mon-Friday
8am-9pm Saturdays
9am-4pm on Sundays.
The studio is closed on Bank Holidays.
Booking and Payments
Bookings made online booking are final; no refunds or exchanges can be given, so please be sure of your purchase. Your class or session is confirmed on receipt of payment. If you choose to pay by bank transfer or cheque, your place is only secure once we have received the payment and notified you of receipt.
How to Reschedule a Class/Appointment
Please ensure you reschedule more than 12 hours before the class starts time to avoid forfeiting your class credit.
If you would like to cancel or modify a reservation or appointment, please do the following:
1. Log into your account on our site and click “Cancel” or “Reschedule” next to the class you wish to cancel on your Schedule.
2. “Late Cancel” appears when the online cancellation period has passed.
3. If you are authorised to reschedule, you will see the option on your screen.
4. If you get stuck with rescheduling, please get in touch and let us know.
Please note: We will respond to emails within 72 hours.
Waitlists
If you are booked on the waitlist when a space opens up, you will automatically be added from the waitlist to that class.
You can view which classes you are registered for through your account. If you have email notifications enabled in your account, you will receive an 'added from the waitlist' automatic email notification. (Please add hello@beyondmove.com to your email safe senders list to stop automatic emails from going into spam.)
Waitlist clients who are given more than 24 hours’ notice and who can no longer attend must cancel before the 24-hour cut-off. Cancellations made after that period are considered chargeable if ‘drop in’ or would count towards the members’ cancellation fee if a member.
If there is not more than 24 hours of notice, there is no fee for sign-ups coming from the waitlist who do not show up or cancel. However, if it is possible to cancel, we would be grateful to know in advance as a courtesy to our teachers.
If you are double booked, for example, you are on the waiting list for an in-studio class and also booked into one of our online classes, just email us and let us know and we will re-credit you your pass.
Refund policy
All payments are non-refundable. Should you become unwell or injured, a note from your doctor must be provided, and your case will be assessed on an individual basis, after which a pause, credit or refund may be considered.
‘DROP-IN’ & 10 Class Package - late cancellation policy
Cancellations 12 hours or less from the class start time and no-shows are chargeable and cannot be swapped for another class. Please cancel your ‘drop-in’ class reservation at least 12 hours before the start of class.
MEMBERSHIP POLICY
MONTHLY MEMBERSHIP
The monthly memberships have a 3- or 12-month minimum requirement when purchasing. After this time, the payments will continue until you give notice of termination. SPECIAL OFFER MEMBERSHIP is valid for one year from the date of purchase.
PAYMENTS
Payments will be taken every 30 days from the date of your first payment.
LEFTOVER CLASSES
Our membership options include 4x, 8x, or 12x classes per month, which cannot be carried over to the next cycle.
Class CANCELLATION OF IN-STUDIO CLASSES FOR MEMBERS
Members at Beyond Move must cancel classes no later than 12 hours before the class. You can do this via the booking system, email, message or phone to cancel your class. Appointments made are not transferable to another person. You may cancel your booking without charge up to 12 hours before starting the session you have booked. After 3 late cancellations, an additional £5 will be charged to your stored credit card.
No show of the class will come with an additional £17.
MEMBERSHIP FEES
Beyond Move reserves the right to review and change membership fees periodically. There are 3 and 12-month membership options. Your monthly membership fees will remain the same as at your membership start date throughout your contracted period. Once your contract period has come to an end, the membership fee will be charged at the rate at the renewal time.
PAYMENTS
Payments will be taken each 30 days from the date of your first payment on your stored card.
Freezing membership
We can freeze your monthly subscriptions if you are on a 12-month membership. We can freeze it every six months for up to 30 days. If you have unexpected, exceptional circumstances, such as if you give us the great news that you are pregnant or the sad news that you are suffering ill health or injury, we will take it into consideration and may extend the expiry date/ pause membership.
An additional pause option is available for £25/week.
MEMBERSHIP CANCELLATION
To terminate your membership, you must give us 30 days’ notice via email to hello@beyondmove.com. This will indicate the time when no further membership payments will be taken. No pro-rata payments or refunds for the part used months will be permitted. If you wish the membership to terminate after 3, 6 or 12 months, you must notify us 30 days before the end of this period to ensure that no further payment will be taken from your account.
6 WEEK COURSES
Class Cancellation Policy for courses
Your 6-week classes of studio & online classes are valid for only the course you have booked.
You can ‘carry over’ 1 class. We ask you only to make use of it if you really need to miss a class. The policy only applies to the Term Only classes and 24h cancellation period is required.
Class & Course, Appointment Cancellations by Beyond Move
Beyond Move reserves the right to cancel a course if minimum course bookings are not achieved for any scheduled course. In such a circumstance, you will be offered an alternative date for the same class and/or course. Beyond Move will not be liable for any costs incurred for travel, accommodation or any other such expenses incurred by any course delegate.
We reserve the right to change the advertised teacher if the teacher is unavailable due to illness or unforeseen circumstances. No money will be refunded if the class teacher changes. If there are 2 or fewer persons signed up for a Class, Beyond Move reserves the right to cancel the class. You will be notified of the cancellation, and a full refund/credit will be given to you.
If a teacher becomes unavailable, we will ensure, where possible, that another teacher replaces them. Where this is not possible or where a session is cancelled due to unforeseen circumstances, we will issue a credit note to all those who have previously booked that class. Beyond Move will not be liable for any other incurred costs or damages to the customers from a cancellation.
Change of course date:
Beyond Move reserves the right to change a course date should the need arise for any reason whatsoever. In such circumstances, Beyond Move will not be liable for any costs incurred by delegates in relation to travel and accommodation or any other such expenses.